Frequently Asked Questions

What is Print-on-Demand?

All Mazarine products are made to order. Once your purchase is placed, your item is printed and carefully crafted specifically for you, helping reduce waste and overproduction.

How long does it take to process my order?

Orders are typically processed within 2–5 business days before they are shipped.

How long does shipping take?

Shipping times vary by destination. Most orders arrive within 5–10 business days after dispatch.

Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking number via email so you can monitor its progress.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We'll gladly arrange a replacement or provide an appropriate solution.

Can I return or exchange my order?

Because every product is custom-made, we cannot accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. However, we'll always make things right if your order arrives with a manufacturing defect or printing error.

Can I cancel or modify my order?

Orders can only be changed or canceled within 12 hours of purchase. After production begins, modifications are no longer possible.

Are your products good for gifting?

Absolutely! Our thoughtfully designed tote bags, greeting cards, notebooks, travel mugs, t-shirts, and pillows make meaningful gifts for birthdays, holidays, anniversaries, and everyday celebrations.

How should I care for my products?

Care instructions vary by product. We recommend following the care guide included on each product page to help maintain vibrant prints and long-lasting quality.

How can I contact Mazarine Art?

You can reach our customer support team anytime through our Contact Us page or by email. We're happy to assist with any questions about your order.