Return & Refund Policy

Last Updated: July 2026

At Mazarine, every product is made to order with care. Because our items are custom printed specifically for each customer, we are unable to accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or ordering the wrong product. Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number, a brief description of the issue, and clear photos of the product and packaging. After reviewing your request, we will provide a replacement or issue a refund if appropriate.

Order Changes & Cancellations

You may request to cancel or modify your order within 12 hours of placing it. Once production has started, we are unable to make changes or cancel the order.

Lost Packages

If your tracking information indicates your package has been lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Refunds

Approved refunds will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Non-Refundable Situations

Refunds or returns are not available for:

• Change of mind after purchase

• Ordering the wrong product, size, or color

• Incorrect shipping information provided by the customer

• Minor variations in color caused by different screen settings

• Normal wear and tear after use

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your order, please contact our customer support team. We are committed to resolving issues quickly and ensuring you have a positive shopping experience.